H&W

Hall and Woodhouse, a traditional British pub chain, faced an unprecedented challenge during the Covid-19 pandemic. They needed to communicate crucial health and safety measures to their customers while maintaining their welcoming atmosphere. The task was clear - create a narrative that would inform and reassure, without losing the brand's essence.

Our approach centred on strategic storytelling. We developed a visual narrative that clearly communicated the new safety protocols whilst preserving the warmth and character of Hall and Woodhouse. Through a combination of compelling imagery and concise messaging, we crafted a story of adaptation and resilience. The result was a video that not only informed but also emotionally connected with viewers, showcasing how the pub experience could remain enjoyable despite necessary changes.

The impact of this work extended far beyond our expectations. The Prime Minister's office contacted us directly, praising the effectiveness of the communication. They redistributed our video as an exemplar of how to implement change during stressful times, particularly in the hospitality sector. This recognition underscored a crucial point: in times of crisis, clear, emotive storytelling is not just beneficial - it's essential. Our work for Hall and Woodhouse became a blueprint for businesses navigating global shifts in human interaction and hospitality.

Our relationship with Hall & Woodhouse spans over 15 years, embodying what it means to be a true 360-degree agency. This long-standing partnership has seen us through countless projects, market shifts, and evolving trends. From crafting brands and developing training materials to creating marketing collateral that ranges from A-boards to digital campaigns, and from producing videos to designing environmental graphics - we've been there every step of the way.